Privacy Policy

This Privacy Policy describes how IntellectBet Casino ("IntellectBet", "we", "us", or "our") collects, uses, stores, discloses, and protects your personal data when you access or use our website and online gaming services. This policy applies to all visitors, registered users, and customers residing in the United Kingdom.

1. Data Controller Information

IntellectBet Casino acts as the data controller of your personal data for the purposes of applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have any questions regarding your data, you may contact us at the details provided on our website.

2. Types of Personal Data Collected

We collect and process the following categories of personal data:

• Identification Data: Full name, date of birth, nationality, and government-issued identification documents.
• Contact Information: Email address, postal address, and telephone number.
• Account Information: Username, password, account preferences, and communication settings.
• Financial Data: Payment card details, bank account information, transaction history, and withdrawal requests.
• Technical Data: IP address, device information, browser type, operating system, and usage data collected through cookies and similar technologies.
• Verification Data: Documents and information required for identity and age verification, anti-money laundering checks, and compliance with regulatory obligations.

3. Methods of Data Collection

We collect your personal data directly when you register for an account, complete verification procedures, deposit or withdraw funds, contact customer support, or participate in promotions. We may also obtain data automatically through cookies and analytics tools or indirectly from third-party service providers and publicly available sources where permitted by law.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Performance of Contract: To facilitate your access to our gaming services and fulfill our contractual obligations to you.
• Legal Obligations: To comply with applicable laws, regulatory requirements, and licensing conditions, including anti-money laundering, responsible gambling, and age verification obligations.
• Legitimate Interests: To improve our services, prevent fraud, ensure website security, and communicate with you about service updates.
• Consent: Where required, we rely on your consent for specific processing activities such as direct marketing. You may withdraw your consent at any time.

5. Use of Personal Data

Your personal data is processed for the following purposes:

• Account Registration and Management: Creating, maintaining, and administering your user account.
• Transaction Processing: Handling deposits, withdrawals, and payment verification.
• Verification and Security: Conducting identity and age verification, security checks, and anti-fraud monitoring.
• Regulatory Compliance: Meeting legal and regulatory requirements, including reporting and record-keeping.
• Customer Support: Responding to your inquiries and providing technical assistance.
• Marketing Communications: Sending information about promotions, offers, and service changes, subject to your communication preferences.
• Website Analytics: Monitoring website performance, usage patterns, and technical troubleshooting.

6. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

• Service Providers: Third-party companies providing payment processing, identity verification, IT, and analytics services on our behalf.
• Regulatory Authorities: Government bodies, law enforcement, and gambling regulators as required by law or to meet licensing conditions.
• Group Companies: Affiliates and subsidiaries of IntellectBet Casino for operational and compliance purposes.
• Professional Advisors: Legal, financial, and compliance consultants engaged in connection with our business operations.

We require all third parties with whom we share your data to adhere to strict data protection standards and process your information only as instructed by us. Data transfers outside the United Kingdom are conducted in accordance with applicable safeguards, such as standard contractual clauses or adequacy decisions.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, and accounting requirements. In general, we retain account and transaction records for a minimum of five years following account closure or your last activity, as required by applicable laws and regulations. Once the retention period expires, your data will be securely deleted or anonymised.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments. While we strive to protect your data, no method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

9. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

• Right of Access: Request access to your personal data and obtain a copy of the information we hold about you.
• Right to Rectification: Request correction of any inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data where there is no lawful basis for retention.
• Right to Restrict Processing: Request restriction of processing under certain circumstances.
• Right to Data Portability: Receive your personal data in a structured, commonly used format and transmit it to another controller.
• Right to Object: Object to certain types of processing, including direct marketing.
• Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise your rights, please contact our Data Protection Officer using the contact details provided on our website. We may require verification of your identity before processing your request. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyse website traffic, and provide personalised content. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy available on our website.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data processing practices or legal requirements. Any changes will be posted on this page with the effective date. We encourage you to review this policy periodically to stay informed of how we protect your privacy.

12. Contact Information

If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us via the contact form provided on our website or by email as specified in the Contact section. We will respond to your inquiries in accordance with applicable data protection laws.